Frequently Asked Questions (FAQ’s)

What services do you offer and what makes your practice different?

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We provide individual & family therapy for children, adolescents, and adults across Connecticut, supporting a wide range of needs including anxiety, depression, trauma, grief, relationship challenges, parenting concerns, school-related stress, and life transitions. Services are primarily offered via secure telehealth, with limited in-person availability in Orange, CT.

What sets Transformative Therapy & Wellness Services apart is our depth of experience and the lens through which we approach care. Many of our clinicians are school social workers and clinicians by training, bringing extensive experience in both clinical and educational settings. This allows us to uniquely support children, adolescents, families, and young adults navigating school systems, behavioral challenges, and academic stress—while also providing strong clinical care for adults and professionals.

We combine evidence-based practices with a culturally responsive, real-world approach, meeting clients where they are and helping them build practical tools for lasting change. Our goal is not only to support you in the moment, but to empower you with the skills and insight needed to move forward with confidence.

How do I get started?

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We use “Zocdoc” for all appointment bookings. You can easily view availability and schedule your intake session directly online at your convenience.

If you would like to confirm whether a specific clinician has availability for new clients before booking, feel free to call or text us at 860-743-8187 or email us at transformativetherapyct@gmail.com. Our team is happy to help guide you in finding the best fit.

What is an intake session and what can I expect?

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Your intake session is the first step in beginning therapy. During this initial appointment, your clinician will take time to get to know you, understand your concerns, and gather relevant background information. This may include discussing your current challenges, personal history, goals for therapy, and any previous treatment experiences.

This session is also an opportunity for you to ask questions, share what you’re hoping to gain from therapy, and begin building a comfortable connection with your clinician. Together, you will start to outline a plan for treatment that aligns with your needs and goals.

Do you accept insurance and offer evening or weekend appointments?

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Yes! At Transformative Therapy & Wellness Services, we accept most major insurance plans to help make quality mental health care accessible to our community. This includes Anthem Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, and HUSKY Health (CT Medicaid), among others.

Understanding Your Insurance Benefits

Depending on your insurance plan, you may be responsible for copays, coinsurance, or deductibles. Some plans require you to meet your deductible before insurance begins covering eligible services, which may result in sessions being billed at your insurance company's contracted rate.

While our administrative team can verify insurance eligibility and provide general benefit information, clients are encouraged to contact their insurance provider directly to confirm their specific outpatient mental health benefits and anticipated out-of-pocket costs before beginning services.

Please note that insurance verification does not guarantee coverage or payment. Your final financial responsibility is determined by your insurance company once claims have been processed.

Any applicable client balances will be communicated through an invoice and can also be viewed through our secure client portal.

Flexible Appointment Availability

We understand that finding time for therapy can be challenging. That's why we offer flexible scheduling options, including evening and weekend appointments, based on clinician availability, to accommodate work, school, and family commitments.